Refund & Return Policy

Premier Stone Exchange strives to provide accurate product information and exceptional service to our customers.

Due to the specialized nature of engineered quartz surfaces and the handling requirements associated with slab inventory, all sales are subject to the following terms.

Return Authorization

All returns must be approved in advance by Premier Stone Exchange. Products may not be returned without prior written authorization.

Premier Stone Exchange reserves the right to approve or deny any return request at its sole discretion.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 35% of the original purchase price, at the sole discretion of Premier Stone Exchange.

The applicable restocking fee will be determined based on the condition of the material, the circumstances of the return, handling requirements, and the costs associated with processing and returning the inventory to stock.

Return Eligibility

To be considered for return, products must:

• Be in their original, unused, and undamaged condition.

• Have been stored and handled appropriately.

• Be approved for return by Premier Stone Exchange.

• Meet any additional conditions specified in the return authorization.

Non-Returnable Products

The following items are generally not eligible for return or refund:

• Special-order or custom-ordered materials.

• Discontinued or clearance products.

• Slabs that have been fabricated, cut, altered, or installed.

• Damaged materials resulting from customer handling, transportation, or storage.

• Products that cannot be returned to saleable inventory.

Damaged or Defective Products

Any material received damaged or believed to contain a manufacturing defect must be reported to Premier Stone Exchange promptly upon receipt and before fabrication or installation.

Approved manufacturing defect claims will be handled in accordance with our Limited Lifetime Residential Warranty.

Refund Processing

Approved refunds will be processed using the original method of payment whenever possible. Refunds will be issued after the returned material has been inspected and the return has been approved.

Any applicable restocking fees, handling charges, or other authorized deductions will be communicated before the refund is finalized.

For return inquiries or authorization email info@premierstoneexchange.com